Top 10 tips for picking a new broadband provider

Choosing a new school broadband provider is tricky isn’t it?

There’s so much to think about when choosing a new school broadband provider! Will the switch go smoothly? Is it easy to set up? And how much will it cost? So we’ve put together our top 10 tips to help make picking a tiptop supplier super simple!

It’s important to think about all the things that matter to your school for it’s internet connectivity (as well as making sure you’re hitting those DfE standards too!). But picking a new provider doesn’t need to be difficult. At Coconnect, we think that picking your school broadband provider should be as easy as choosing what to have for dinner. 

Top 10 tips

Our top 10 tips for picking a new school broadband provider.

1. Reliability

Nobody wants to be let down by their school broadband! Schools rely on uninterrupted connectivity for teaching and learning. So look for a provider who’s got a good internet uptime and reliable service.

2. Speed

Schools have different internet needs, but that doesn’t mean you need to put up with clunky connections or pay for what you don’t need! Make sure the provider takes your school size and internet demand into account when deciding on what internet speeds to go for.

3. Scalability

Wouldn’t it be easy if things stayed the same! Make sure your school broadband can be scaled up so you’re not stuck with a bandwidth that can’t handle the demand as your school or trust grows.

4. Security

This is a big one! Check the provider has robust security measures in place to protect your school network and sensitive information. This should include web filtering and monitoring, school firewalls and online threat detection systems.

5. Support

There’s nothing worse than getting sucked in by a good sales pitch only to realise that the aftersales support just isn’t there. Ask about the level of technical support that’ll be provided (including things like response times for issues to be resolved and the availability of on-site or remote assistance).

6. Affordability

There’s no point paying for what you don’t need! Be upfront about your budget and get quotes from different providers and compare what you’re getting for the price. And remember, the cheapest option isn’t always the best option!

7. Service Level Agreements (SLAs)

This is the provider’s guarantees for uptime, response times and issue resolution. You’ll need to consider how long you’re willing to wait for issues to be resolved and the impact connectivity delays can have on your school.

8. Flexibility

Does the provider offer tailored solutions? Primary schools don’t need all the same things as secondary schools do, so it’s important that your school broadband can be customised to work for you!

9. Networks

Look into what goes on behind the scenes! Ask about the provider’s network infrastructure (such as the availability of redundant connections, data centres and how robust their network is to ensure stability and low latency).

10. Reputation

Get recommendations from other schools or read reviews and see what others are saying! This is one of the best ways to get honest feedback about a provider and whether people would recommend them or not. We’ve all done it – whether it’s asking friends or family for a recommendation for a good restaurant, a film to watch or place to visit. And choosing a new supplier shouldn’t be any different!

Get prepared.

We know, we know. There’s a lot to think about. But by doing your research well in advance of when your school’s broadband is up for renewal, you can be prepared to make a good decision when the time comes!

So why not get in touch with us to see how we can help your school or trust with it’s internet connectivity! We’ve got lots of info on our website, or you can get in touch with us here.

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