Fast installation.
Even faster connections.

We’ve removed the hassle from changing internet providers so you can get faster, more reliable connectivity sooner than you might think.

1. First things first.

To officially welcome you to Coconnect, you’ll recieve an email from our team containing your welcome pack, order confirmation and all the information you’ll need about your new broadband connection. It will also includes information about next steps.

2. Before the switch.

Coconnect will set up everything ahead of your go live date, so the switch goes as smoothly as possible.

You’ll be allocated a dedicated installation engineer and during your technical project call they’ll discuss your requirements, setup and network information. This helps us put together your installation migration pack. This will confirm the steps you’ll need to carry out before your remote migration session.

After this call, we’ll configure and dispatch any hardware you need. You’ll get your new router before the switch date with full instructions on how to connect it to your network.

3. Let’s get connected.

When we’ve had confirmation that your circuit has been configured by the carrier, your remote migration session will take place with your dedicated installation engineer. They’ll support you with all changes to your new setup, until the point of completion.

Once your new connection is up and running, we’ll send your service activation documents. These will include all the details you’ll need about your new connection!

4. With you every step of the way.

Not only will our team support you through your installation and migration, but we’ll be there any time you need afterwards too! From the moment you are switched, you will have access to our dedicated support team. We proactively monitor our systems and networks, so if something does go wrong, we’ll usually find and fix it before it’s a problem. But if something does happen, we’re here to help. You’ll get straight through to one of our top-level engineers, so you won’t get passed from pillar to post.

Our service desk is available Monday to Friday from 8am to 5pm (excluding bank holidays).

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Manage your orders with our project management portal.

To make things easier for you when you’re juggling orders for more than one site, we’ve created our project management portal! When you log in, you’ll be able to:

  • See the progress of your orders for each site.
  • Check the next steps and any actions you need to take.
  • Assign and work on tasks.
  • Communicate directly with the installation team.

Customer reviews

When our old provider closed down with very short notice, Coconnect pulled out all the stops to make sure we were up and running on a brand new connection with an on-site filter with zero downtime. They listened to what we needed, and provided expert advice, customer service, and after sales support. They’re absolutely brilliant and I would recommend them every time.

Rich Sayles

Newman School
This is not just any IT Service, Sales and Technical support solution, this is a Coconnect IT Service, Sales and Technical Support Solution with personal, professional and affordable support when you need it!

Duncan Lewis

Davison High School for Girls
Despite some issues with Openreach, Coconnect managed to keep us online whilst our new leased line was being installed. Their support has always been repaid and top notch, the whole team are fantastic – highly knowledgeable and very committed.

John McCaul

St Teresa of Calcutta Catholic MAC
Service and support great and quick even during lockdowns etc. Much better than the previous provider. Staff and students seem happy with the faster speed of the network and filtering and less complaints about pages getting blocked.

Stuart Pearce

Queen Elizabeth's Grammar School
I would like to pass on massive thank you to yourself and the team for the new line for my client at St Andrews High in Worthing. They are very happy with how the new line was changed over without any issue. Especially the added support to advise on the reconfiguration of the external DNS and Smoothwall.

Ian Clarke

St Andrews High School
It was so important for me to make the correct decision here at school as to who to provide our broadband and filtering. I spoke to a lot of company’s before making my decision and I couldn’t be happier with the choice I made to go with Coconnect for our broadband and filtering. From the cost, speed & reliability of the broadband, the filtering, the excellent engineers who have answered all my questions and the overall amazing service I would recommend them to anyone!

Dan Rushton

Thomas A Becket Junior School
Superb, A* Service!

Steven Farren

Hodge Hill College
Coconnect provide a complete service, from pre-sales to after-sales & technical support. Service is always speedy and the technical support team have an incredible wealth of knowledge.

William O'Reilly

Lumen Christi MAC

How Can We Help?

We’re a broadband provider that specialises in supplying top notch internet to schools all over the UK. But broadband is just the tip of the Coconnect iceberg! Our safeguarding, security anti-virus, firewalls and cloud services are also available to keep your school running like a well-oiled machine.

So if you fancy checking out what we can do for your school, just fill in your details and we’ll get back to you!

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