Here are some of our most frequently asked questions.
Have a look at our frequently asked questions below
How long will my new connection take to install?
Depending on the type of line being installed, installation times will vary.
- FTTC – 10-15 working days
- FTTP & G.Fast – 10-15 working days
- EoFTTC – 10-30 working days
- Leased Lines – 30-65 working days
- Point to Point – 30-65 working days
Leased lines and point to point connections are subject to survey and are potentially subject to excess construction charges, please speak to Coconnect sales for further information
Why am I getting student filtering or another group when I'm a member of staff?
There a number of issues that could be causing this, normally restarting your device will resolve this issue, if the issue persists please contact the Coconnect support desk.
How do I install the Smoothwall security certificate for BYOD or guest devices?
To install the Smoothwall security certificate you will need to go to
this page will contain instructions for a number of device types such as iOS or Android.
For each school/trust the Smoothwall URL will be different, please speak to your internal IT team or confirm with the Coconnect support desk
I'm getting a Smoothwall login prompt when I try to access the internet
Your system or network time may be out of sync, please ensure your Domain controller is sync’d to external time source or directly to the Smoothwall you are authenticating against.
If you require further assistance, please contact the Coconnect Support desk.
Smoothwall SSL VPN client software connects, but doesn't allow access
A single user has lost access to one or more previously available websites
Mitel Phone asking for Teleworker password
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Whether you are looking for high speed connectivity, a custom private Cloud or simply a new internet package that better suits your specific requirements. Coconnect delivers a solid, reliable, safe solution designed to suit you and your budget.