Customer Feedback
Feedback is important, that’s why we survey our school broadband customers regularly and actively monitor the quality of our support services. Here is the feedback they gave us. We’re always happy to hear your views.
Rich Sayles
Newman School
When our old provider closed down with very short notice, Coconnect pulled out all the stops to make sure we were up and running on a brand new connection with an on-site filter with zero downtime. They listened to what we needed, and provided expert advice, customer service, and after sales support. They’re absolutely brilliant and I would recommend them every time.
Steven Farren
Hodge Hill College
Superb, A* Service!
Martin Robson
Cumbria Education Trust
Coconnect have been very supportive of our trust’s aims and requirements. Knowledgeable, friendly, pro-active and always ready to help, with an understanding of the particular needs of education. Coconnect have provided a stable, safe and secure infrastructure we can rely on.
John McCaul
St Teresa of Calcutta Catholic MAC
Despite some issues with Openreach, Coconnect managed to keep us online whilst our new leased line was being installed. Their support has always been repaid and top notch, the whole team are fantastic – highly knowledgeable and very committed.
Ian Clarke
St Andrews High School
I would like to pass on massive thank you to yourself and the team for the new line for my client at St Andrews High in Worthing. They are very happy with how the new line was changed over without any issue. Especially the added support to advise on the reconfiguration of the external DNS and Smoothwall.
Stuart Pearce
Queen Elizabeth's Grammar School
Service and support great and quick even during lockdowns etc. Much better than the previous provider. Staff and students seem happy with the faster speed of the network and filtering and less complaints about pages getting blocked
William O'Reilly
Lumen Christi MAC
Coconnect provide a complete service, from pre-sales to after-sales & technical support. Service is always speedy and the technical support team have an incredible wealth of knowldege.
Duncan Lewis
Davison High School for Girls
This is not just any IT Service, Sales and Technical support solution, this is a Coconnect IT Service, Sales and Technical Support Solution with personal, professional and affordable support when you need it!
Marc Ginnaw
The Angmering School
Our support calls to Coconnect are always dealt with in a timely and efficient fashion and I’ve been very happy with the service from pre-sales to after sales. Phone calls are always picked up by a person and this personal service is greatly appreciated in this automated world.
Dan Rushton
Thomas A Becket Junior School
It was so important for me to make the correct decision here at school as to who to provide our broadband and filtering. I spoke to a lot of company’s before making my decision and I couldn’t be happier with the choice I made to go with Coconnect for our broadband and filtering. From the cost, speed & reliability of the broadband, the filtering, the excellent engineers who have answered all my questions and the overall amazing service I would recommend them to anyone!
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